Frequently Asked Questions
Everything you need to know about your Muse Beauty experience.
Are your beauty products cruelty-free?
Yes, Muse Beauty is committed to ethical practices. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your skincare products suitable for sensitive skin?
Many of our products are formulated with gentle, natural ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.